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Explore What Our Privacy Policy Covers

At spinmatch, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm and PhonePe, and keep…

Data You ControlSecure Account StorageIndia-Focused PolicyClear Retention TermsEasy Contact Path

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Browse the Data We Collect and Why

spinmatch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with spinmatch, we collect your name, email address, date of birth and payment-method identifiers — for example, the UPI ID or Paytm mobile number linked to your wallet. This data is used strictly for account verification, transaction processing and customer support.

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We do not sell your personal data to third parties. Cookies on our site track session preferences and help us show you the lobby sections you visit most; you can manage cookie settings from your browser at any time. Access to your account and the services
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described here depends on local law and is available where local law permits. Data shared with payment processors such as PhonePe is governed by their own privacy terms alongside ours.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a correction or ask us to delete your account information, our support team is ready to help.

Email Privacy Desk Send your data request or privacy concern to our dedicated privacy email. We log every request and follow up with a confirmation within one business day so nothing gets lost.

Live Chat Support Our live chat team is available around the clock. Raise a privacy query in chat and we will escalate it directly to the data team on your behalf, with a reference number for your records.

In-Account Help Centre Log into your spinmatch account and navigate to the Help Centre to submit a formal data access or erasure request. Your submission is timestamped and tracked through to resolution.

HOW WE PROTECT DATA

Open Your Account With Confidence

We have built data-handling practices around a simple idea: your account information should be as secure as the transactions you make through it.

Encrypted Data Storage

All personal data stored on spinmatch servers is encrypted at rest.

Cookie Controls

We use session cookies to remember your lobby preferences and keep you logged in.

Account Security Practices

Two-factor authentication is available on your spinmatch account and we strongly encourage you to enable it.

Data Retention Schedule

We keep active account data for as long as your account remains open.

Your Right to Access

You can request a full export of the personal data we hold on you at any time.

Erasure Requests

If you close your account and want your personal data removed, submit an erasure request via email or live chat.

Switch to the Answers You Need

The questions below cover the most common things people ask when they want to understand how spinmatch handles personal data, what rights you have, and how to get in touch if something needs to change on your account.

We collect your name, email address, date of birth and the payment identifier you register — such as your UPI ID or Paytm number. We collect only what is necessary to verify your account and process transactions securely.

We share data only with payment processors like PhonePe, Paytm and UPI networks to complete your transactions. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Log into your account, head to the Help Centre and submit a data access request. We will send a structured export to your registered email within 10 business days once we have verified your identity.

Yes. Submit an erasure request through live chat, email or the Help Centre after closing your account. Non-statutory data is deleted within 30 days; transaction records required by financial regulations are retained for the legally specified period.

Session cookies keep you logged in and remember your lobby settings. Analytics cookies are opt-in and can be managed from the cookie banner at any time. We do not use cookies to serve third-party advertising without your consent.

Personal preference data is deleted promptly after account closure. Transaction records are held for the period required by applicable financial law in your jurisdiction, after which they are permanently and securely removed from our systems.

Reach our privacy desk by email or live chat and we will respond within 48 hours. If you feel your concern has not been addressed, you may escalate to the relevant data protection authority in your jurisdiction under local law.

Explore What Our Privacy Policy Covers

Contact Us About Your Privacy

Open Your Account With Confidence

Encrypted Data Storage

Cookie Controls

Account Security Practices

Data Retention Schedule

Your Right to Access

Erasure Requests

Switch to the Answers You Need

01 What personal data does spinmatch collect when I open an account?

02 Does spinmatch share my data with third parties?

03 How can I request a copy of the data spinmatch holds on me?

04 Can I ask spinmatch to delete my personal data?

05 How does spinmatch use cookies on its site?

06 How long does spinmatch keep my data after I close my account?

07 Who should I contact if I have a complaint about how my data is handled?

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